This policy outlines our commitment to protecting the privacy of individuals who visit our website and use our activity monitoring website and mobile app.
Robin’s Hood manages data according to the UK Data Protection Act 2018 (DPA 2018) and UK GDPR.
Our commitment to ensuring the protection of personal data is at the core of our systems and services and we take our obligations very seriously. To comply with the General Data Protection Regulations (GDPR) and to assure we maintain compliance through the coming UK Data Protection Act and further regulatory updates, we continue to review our policies in line with the regulations and guidelines published by the Information Commissioner’s Office and the NHS Digital Codes of practice for handling information in health and care.
Our hosting partner is They maintain the following policies in support of their hosting processes:
Further information can be found on their website at https://krystal.uk/.
All data is hosted within the EEA. Our hosting partner is Krystal Hosting.
Users’ personal data is stored within the databases behind Robin’s Hood activity monitoring website and mobile app. An example of such personal data storage may be in a social care setting.
Data is collected for various reasons, including:
The Robin’s Hood website and mobile app allows users with the appropriate secure login and access permissions to securely view and edit data to provide services, such as social care.
As per this example in social care, Robin’s Hood data can be securely accessed by:
In other sectors, there will be a different set of individuals and services accessing the app data and the same level of security will be guaranteed.
Data is only accessible to Robin’s Hood account holders who are granted access only by system administrators or by Robin’s Hood staff.
We may also keep a record of correspondence with you (for example, if you have asked us a support question or made a complaint) for as long as is necessary to protect us from a legal claim. Any data contained in day-to-day queries and communication with you will as starting point be deleted no more than 12 months after the end of the last communication.
Where we have collected the personal information based on your consent and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent, then we will delete your personal information. Personal data collected for direct marketing communication (when we inform you about goods or services) based on your consent will as a starting point be deleted no more than 12 months after the last piece of communication was sent, or 12 months after your consent was withdrawn.
In certain circumstances we may retain your personal data for a longer period where such retention is necessary for compliance with a legal obligation to which we are subject, to resolve disputes and enforce our agreements.
Upon request we can provide you with information about whether we hold any of your personal information. To request this information please contact us at firstname.lastname@example.org. To make a request to have personal information removed, please email email@example.com.
We value the security of your personal information highly and we follow generally accepted standards to protect all the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org.
Yes, the ICO state that a DPO must be appointed as our “core activities consist of large-scale processing of special categories of data”. Our Data Protection officer can be contacted at email@example.com.
Robin’s Hood are a Data Processor when it comes to the provision of a system that our clients use to provide and evidence a service. In the care provision situation, for example, it is our clients who are Data Controllers.
Robin’s Hood also act as a Data Controller of personal data that we maintain as part of our business activities, for example our staff and any client contact data for marketing, sales or contractual purposes.
If you have questions regarding this page or about the Robin’s Hood privacy practices, please contact us by email at firstname.lastname@example.org.
We ask for and collect personal information about you such as your name, telephone number and email address, when you register for an account to access our service.
We ask for and collect personal information from you when you submit a form on our website.
We ask for your personal information, such as your contact details, your relevant qualifications, current and previous employers and contact details for referees when you are applying for employment via our website.
The messaging and chat functionality in Robin’s Hood allows you to share personal information with other users.
Cookies may also be used to improve the user experience and to enable some of the functionality provided by this website.
Please note that some cookies may be placed by third party service providers who perform some of these functions (or other services) for us.
We use this information to:
We will not sell, distribute or lease your personal information to third parties unless we have your prior permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
Equally, if you wish us to remove your personal information from our record, please email your request to us at email@example.com and we will ensure that it is removed immediately.
We may post testimonials to our website that may contain personal information. We will always obtain your consent to post your name along with your testimonial and if you wish to update or delete your testimonial, you can contact us on firstname.lastname@example.org.
You may join our mailing list and give us consent to send you marketing communications. You can unsubscribe from this list at any time, either by using the Unsubscribe button in our email, or by sending a request to email@example.com.
Upon request we can provide you with information about whether we hold any of your personal information. To request this information please contact us at firstname.lastname@example.org. To make a request to have personal information removed, please email email@example.com.
We value the security of your personal information highly and we follow generally accepted standards to protect all of the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at firstname.lastname@example.org.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If there are any material changes to this policy, we will post a prominent notice on our website to notify you of such a chance. We encourage you to review this page from time to time for latest information on our privacy practices. Your continued use of the website or our service constitutes your agreement to be bound by such changes to this policy.
If you have questions regarding this policy, please contact us by email at email@example.com.
This legal notice applies to the entire contents of the Robin’s Hood (www.robinshood.co.uk) website and to any email correspondence we may have with you. Please read these terms carefully before using the website or contacting us. Using the website confirms that you accept these terms regardless of whether you choose to do business with us.
This website and its content are copyright of © Robin’s Hood 2019-2021. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than printing or downloading to a local hard disk extracts for your individual, personal and non-commercial use only.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.