Privacy Policy

The policy

This policy outlines our commitment to protecting the privacy of individuals who visit our website and use our activity monitoring website and mobile app.

GDPR

Robin’s Hood manages data according to the UK Data Protection Act 2018 (DPA 2018) and UK GDPR.

GDPR Statement

Our commitment to ensuring the protection of personal data is at the core of our systems and services and we take our obligations very seriously. To comply with the General Data Protection Regulations (GDPR) and to assure we maintain compliance through the coming UK Data Protection Act and further regulatory updates, we continue to review our policies in line with the regulations and guidelines published by the Information Commissioner’s Office and the NHS Digital Codes of practice for handling information in health and care.

Our hosting partner is Krystal Hosting They maintain the following policies in support of their hosting processes:

  • Data Protection Policy
  • Information Classification, Handling and Protection Policy
  • Acceptable Use Policy
  • IT Security and Infrastructure Policy

Further information can be found on their website at https://krystal.uk/.

Where do we store our data?

All data is hosted within the EEA. Our hosting partner is Krystal Hosting.

What personal data does Robin’s Hood store?

Users’ personal data is stored within the databases behind Robin’s Hood activity monitoring website and mobile app. An example of such personal data storage may be in a social care setting.

Data is collected for various reasons, including:

  1. For associated businesses or services to be able to monitor the level of service being provided to a user
  2. For the company using the Robin’s Hood website or mobile app to ensure it is delivering quality of service
  3. For accountability of all staff providing the service
  4. For reporting to the relevant regulatory bodies on standards of service
  5. For the improvement of activity outcomes and statistics
  6. For the recruitment of the right staff to an organisation

Who has access to Robin’s Hood hosted data and how is access controlled?

The Robin’s Hood website and mobile app allows users with the appropriate secure login and access permissions to securely view and edit data in order to provide services, such as social care.

As per this example in social care, Robin’s Hood data can be securely accessed by:

  1. Care home management
  2. Care home staff
  3. Family members of individual service users
  4. Social services with an interest in individual service users
  5. Regulatory bodies monitoring standards of care
  6. Robin’s Hood development staff

In other sectors, there will be a different set of individuals and services accessing the app data and the same level of security will be guaranteed.

Data is only accessible to Robin’s Hood account holders who are granted access only by system administrators or by Robin’s Hood staff.

How long is data held in Robin’s Hood systems?

Robin’s Hood holds data in line with Data Protection and NHS guidelines for Healthcare data. The specifics are detailed in our Information Classification, Handling and Protection Policy which is available to clients and potential clients upon request.

Does Robin’s Hood have a data protection officer?

Yes, the ICO state that a DPO must be appointed as our “core activities consist of large scale processing of special categories of data”. Our Data Protection officer can be contacted at info@robinshood.co.uk.

Do Robin’s Hood consider themselves a data controller or a data processor?

Robin’s Hood are a Data Processor when it comes to the provision of a system that our clients use to provide and evidence a service. In the care provision situation, for example, it is our clients who are Data Controllers.

Robin’s Hood also act as a Data Controller of personal data that we maintain as part of our business activities; for example our staff and any client contact data for marketing, sales or contractual purposes.

If you have questions regarding this page or about the Robin’s Hood privacy practices, please contact us by email at info@robinshood.co.uk.

Information collected when you use our website

Information collected when you use our website

We ask for and collect personal information from you when you submit a form on our website.

We ask for your personal information, such as your contact details, your relevant qualifications, current and previous employers and contact details for referees when you are applying for employment via our website.

Cookies

The Robin’s Hood website uses cookies which are stored on your browser. You can usually modify your browser settings to prevent this happening. However, by disabling cookies, or certain types of cookie, you may hinder your user experience on this and other websites, or prevent them from working entirely.

Cookies may also be used to improve the user experience and to enable some of the functionality provided by this website.

Please note that some cookies may be placed by third party service providers who perform some of these functions (or other services) for us.

How we use the information we collect

We use this information to:

  1. Maintain and improve our service.
  2. Enable you to access our service.
  3. Provide customer service and support.
  4. Send you service updates and maintenance notifications.
  5. Personalise the website and our service.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your prior permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

Equally, if you wish us to remove your personal information from our record, please email your request to us at info@robinshood.co.uk and we will ensure that it is removed immediately.

Sharing your information

We may post testimonials to our website that may contain personal information. We will always obtain your consent to post your name along with your testimonial and if you wish to update or delete your testimonial, you can contact us on info@robinshood.co.uk.

Communication preferences

You may join our mailing list and give us consent to send you marketing communications. You can unsubscribe from this list at any time, either by using the Unsubscribe button in our email, or by sending a request to info@robinshood.co.uk.

How long we retain your personal information

Upon request we are able to provide you with information about whether we hold any of your personal information. To request this information please contact us at info@robinshood.co.uk. To make a request to have personal information removed, please email info@robinshood.co.uk.

We value the security of your personal information highly and we follow generally accepted standards to protect all of the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at info@robinshood.co.uk.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to this policy

If there are any material changes to this policy, we will post a prominent notice on our website to notify you of such a chance. We encourage you to review this page from time to time for latest information on our privacy practices. Your continued use of the website or our service constitutes your agreement to be bound by such changes to this policy.

Contact us

If you have questions regarding this policy, please contact us by email at info@robinshood.co.uk.

Terms of Use

This legal notice applies to the entire contents of the Robin’s Hood (www.robinshood.co.uk) website and to any email correspondence we may have with you. Please read these terms carefully before using the website or contacting us. Using the website confirms that you accept these terms regardless of whether or not you choose to do business with us.

We may change these terms of use from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. These terms of use are effective from January 1 st 2020.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Robins’ Hood’s relationship with you in relation to this website. The use of this website is subject to the following terms of use:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Your use of any information on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements. The Robin’s Hood team will not be liable to users or any third party for any damages whatsoever, whether direct, indirect, incidental or consequential relating to or arising out of a visitor’s use of this website.
  4. Unless otherwise stated, the copyright and other intellectual property rights in all material on the website (including photographs and graphical images) are owned by Robin’s Hood. The logos and service icons displayed on this site belong to Robin’s Hood. We retain all rights in and to the logos and icons and nothing grants users the right to use, reproduce or display them.
  5. While it is the aim of the Robin’s Hood team to have the website available 24 hours a day, we shall not be liable if for any reason the website is unavailable at any time or for any period. Access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
  6. Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the website shall be considered non-confidential and non- proprietary. Robin’s Hood shall have no obligations with respect to such material.
  7. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. You are prohibited from posting or transmitting to the website any material:
  8. a. that is threatening, obscene, indecent, offensive, pornographic, abusive or discriminatory,

    b. for which you have not obtained all necessary licences and/or approvals or

    c. which is technically harmful (including computer viruses, harmful data or other malicious software).

  9. Robin’s Hood shall fully co-operate with any law enforcement authorities or court order requesting us to disclose the identity of anyone posting any material in breach of the clauses listed under 7.
  10. Robin’s Hood includes links to other websites. These links are provided for your convenience to provide further information. We have designed some of the listed websites and in those cases we are happy to say that we endorse them. In other cases where we provide website(s) as reference, we have no responsibility for the content of the linked website(s).
  11. If you wish to create a link to this website from another website or document, please seek Robin’s Hood’s prior written consent.
  12. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Internet copyright notice

This website and its content is copyright of © Robin’s Hood 2019-2021. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than printing or downloading to a local hard disk extracts for your individual, personal and non-commercial use only.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.